FAQ's
Welcome to our FAQ. We are very happy to have you among our customers. We have tried to answer the most common questions.
Deliveries and Returns
Below you will find the most frequently asked questions regarding shipping, returns and exchanges.
How much does shipping to France cost?
Shipping costs are calculated automatically based on weight and delivery address.
What are the delivery times?
We ship your orders within 24 to 48 business hours after validation. Transport times vary between 3 and 5 business days depending on your location in metropolitan France.
Where do you deliver?
We deliver throughout metropolitan France. For overseas territories or international, contact us directly for a personalized quote.
What are the return policies?
Your satisfaction is our priority. If a problem arises, here is how we proceed:
- Return conditions : You have 14 days after receiving your order to return unopened products in perfect condition.
- Return costs : At your expense, except in the event of an error on our part (defective or incorrect product).
- Refund : Once the product is received and checked, we will process the refund within 7 working days .
- Return Procedure : Contact us at contact@titafia.com for detailed instructions.
Order
Here are some of the most frequently asked questions about orders
What payment methods are accepted?
- We accept the following payment methods:
- Bank cards : Visa, Mastercard, and American Express.
- Secure online payment via [name of payment platform].
- Bank transfer (on request, for bulk orders). All payments are fully secure to ensure the protection of your data.
How do I use a promo code?
When validating your basket, enter your promotional code in the field provided for this purpose. Please note: promotional codes cannot be combined and must be used before their expiration date.
Can I order arranged rums in bulk for special events?
Absolutely! We offer wholesale orders for weddings, birthdays, businesses or any other event.
- Minimum quantities : From 12 bottles.
- Ti Tafia arranged rum bar for all types of events.
- Customization : We can customize labels for your events. Contact us directly at contact@titafia.com for a custom quote.
How can I get an invoice for my order?
Once your order is validated, you will automatically receive a confirmation by e-mail with a summary. For a detailed invoice:
- Log in to your customer account and download it to your order history.
- Or contact us at contact@titafia.com, and we will send it to you as soon as possible.
Our Workshops
Here are some of the most frequently asked questions about our arranged rum making workshops.
How can I register for a workshop on making arranged rums?
Registration is simple:
- Go to the Our Workshops page.
- Choose the date and time that suits you.
- Complete the registration form and proceed to payment. You will then receive an email confirmation with all the necessary information.
Where do your workshops take place?
Our workshops adapt to your needs!
- At your home : We come to your home for a friendly and personalized experience.
- In a dedicated location : We can also organize the workshop in a space that you rent or a partner location. If you have a specific request, do not hesitate to contact us to discuss it.
Is there a minimum age to participate in the workshops?
Yes, participants must be 18 years or older to handle and taste rum. We reserve the right to ask for identification.
Can I give a workshop as a gift?
Absolutely! Offering a workshop is an original idea to please.
- You can buy a gift voucher directly on our website.
- The beneficiary will be able to choose the date and time that suits him. For any questions or specific requests, contact us at contact@titafia.com.
Products
Here are some common questions about our products
Are your arranged rums homemade?
Yes, absolutely! All our arranged rums are made in a traditional way, in small quantities, with organic fruits grown by us in Martinique. We perpetuate a family know-how passed down from generation to generation, using only Clément rum and quality ingredients.
How long do arranged rums keep?
Our arranged rums keep very well thanks to their natural preparation:
- Before opening : They can be stored for several years in a cool, dry place, away from light.
- After opening : We recommend consuming them within 6 to 12 months , keeping the bottle closed and away from light. The flavors will evolve deliciously over time!
Can I customize the ingredients of my arranged rums?
Yes! We offer a customization service to meet your desires.
- Choice of fruits and spices : You can select your favorite ingredients to create a unique recipe.
- Customization of labels : Perfect for a gift or special event. For more information or to place an order, contact us at contact@titafia.com.